Privacy Policy

Last Updated: January 2025

Introduction

At Osom Casino, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using Osom Casino, you consent to the data practices described in this policy.

We understand that privacy is of utmost importance to our players, and we take our responsibility to protect your personal information seriously. This policy outlines our practices regarding the collection, use, and protection of your data in compliance with applicable privacy laws and regulations.

Information We Collect

Personal Information

When you register for an Osom Casino account, we collect personal information that you voluntarily provide to us, including your name, email address, date of birth, phone number, and address. This information is necessary to create and maintain your account, verify your identity, and comply with regulatory requirements.

We also collect payment information when you make deposits or withdrawals, including bank account details, credit card information, and transaction history. This financial information is processed securely and is never shared with third parties except as necessary to process your transactions.

Technical Information

We automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, device information, and pages visited. This information helps us improve our services, ensure security, and provide you with a better gaming experience.

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser preferences, though disabling cookies may affect some website functionality.

How We Use Your Information

We use the information we collect for various purposes, including account management, service provision, security monitoring, and compliance with legal obligations. Your personal information helps us verify your identity, process transactions, provide customer support, and ensure the security of our platform.

We may use your information to send you important updates about your account, promotional offers, and marketing communications. You can opt out of marketing communications at any time by updating your preferences in your account settings or contacting our customer support team.

Information Sharing and Disclosure

Osom Casino does not sell, trade, or rent your personal information to third parties. We may share your information only in specific circumstances, such as when required by law, to protect our rights, or with trusted service providers who assist us in operating our platform.

We may disclose your information to regulatory authorities, law enforcement agencies, or other third parties when required by law or to protect our legal rights. In such cases, we will only share the minimum amount of information necessary to comply with the request.

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include encryption, secure servers, regular security audits, and employee training on data protection practices.

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security and encourage you to take appropriate precautions when using our services.

Your Rights and Choices

You have certain rights regarding your personal information, including the right to access, update, or delete your data. You can manage most of your personal information through your account settings, or you can contact our customer support team for assistance.

You have the right to request a copy of the personal information we hold about you, request corrections to inaccurate information, or request deletion of your personal information. We will respond to such requests within a reasonable timeframe and in accordance with applicable laws.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

Some information may be retained for longer periods for legal, regulatory, or business purposes. We will inform you of any extended retention periods and the reasons for such retention when applicable.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.

When we transfer your information internationally, we use standard contractual clauses and other appropriate safeguards to ensure that your information receives adequate protection in accordance with applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes to this policy constitutes acceptance of the updated terms.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through our support page or by emailing our privacy team. We are committed to addressing your concerns and ensuring that your privacy rights are respected.

For specific privacy-related inquiries or to exercise your rights under this policy, please contact our Data Protection Officer, who will respond to your request within the timeframe required by applicable law.